Shipping Policy
Thank you for choosing us! We are committed to providing fast, reliable, and efficient shipping services to ensure the best possible shopping experience. Below are the details of our shipping and delivery policy:
1. Order Processing Time
Processing Time: We usually process your order within 1-2 business days after receiving it. During peak seasons (such as promotional periods or holidays), processing time may be slightly delayed.
Order Confirmation: Once your order is processed, you will receive an email confirming that your order has been shipped or is being processed.
2. Shipping Methods and Delivery Times
Standard Shipping:
Domestic Shipping (USA): Standard shipping service typically takes 7-9 business days to deliver.
International Shipping: For international orders, delivery is typically expected to take 10-15 business days, depending on the destination and the carrier.
Expedited Shipping:
We offer expedited shipping for customers who need faster delivery, typically within 5-7 business days. Expedited shipping fees will be displayed during checkout.
International Orders:
We provide international shipping with an estimated delivery time of 10-15 business days. Delivery times and costs may vary depending on the destination country.
Customs and Duties: International orders are subject to customs duties and taxes, which are the responsibility of the customer. Please consult your local customs office for more details.
3. Shipping Fees
Domestic Orders (USA):
Free standard shipping is available for all domestic orders (limited to certain regions).
If you choose expedited shipping, additional fees will be applied based on the destination and package weight.
International Orders:
Shipping fees for international orders will vary based on the destination and package weight. The exact fee will be calculated and displayed during checkout.
Free Shipping: Some countries or regions may qualify for free shipping. Please check the details during checkout for specific rules and conditions.
4. Order Tracking
Every order will be provided with a tracking number. You will receive an email with a tracking link once your order is shipped. You can track the progress of your shipment through this link.
Please note that tracking information may experience some delays in updating, but it will usually be available within 24 hours.
5. Damaged or Lost Packages
Damaged Items: If your item is damaged during transit, please contact us within 7 days of receiving the item and provide photos of the damage. We will offer return, exchange, or refund options.
Lost Packages: If your package is lost during shipping, please contact our customer service team, and we will assist you in locating the package and provide a solution.
6. Returns and Exchanges
Return Policy: We offer a 30-day return policy. You may return items within 30 days of receiving them. The items must be unused and in their original packaging. Return shipping fees are the responsibility of the customer, unless the item is defective.
Exchanges: If you receive an incorrect item or have another issue, please contact our customer service team, and we will assist you with the exchange process.
7. Undeliverable Areas
Due to shipping restrictions in certain regions, we may not be able to offer delivery to some remote areas. If your address is undeliverable, we will notify you and offer alternative solutions.
8. Holiday and Special Conditions
Holiday Shipping Delays: During holidays (such as Christmas, Thanksgiving, etc.), shipping may be delayed. To avoid delays, we recommend placing your order before the holiday season.
Force Majeure: In cases of natural disasters, severe weather, or other force majeure events, delivery may be delayed. We will do our best to ensure timely delivery of your packages.
9. Incorrect Address or Unclaimed Packages
Incorrect Address: If the order fails to be delivered due to an incorrect address, additional shipping fees will be applied. Please ensure that your address details are correct when placing the order.
Unclaimed Packages: If the package is returned due to failure to claim it, we will charge a re-shipping fee.
10. Customer Support
If you have any questions regarding our shipping policy, or if you encounter any issues with your order after receiving it, please contact our customer service team. We will respond as quickly as possible and assist you with any concerns.
Email: Animes.Gift@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)